Canadian Privacy Statement
Our Commitment to You
At Leslie & Giles Insurance Limited, we greatly value your business and appreciate the trust you've placed in us as your advisor. We understand that you are sharing personal information with us, and we are committed to safeguarding it. This document details our practices regarding the collection, use, and disclosure of your personal information.
What We Avoid Doing With Your Information
We do not sell or disclose your personal information to external organizations for the purpose of allowing them to contact you with offers or promotions related to their own products or services. Our commitment is to maintain your privacy by ensuring that your information remains confidential and is only used in the context of our direct relationship with you. We prioritize your trust and will not engage in any practices that would result in your information being used by third parties for unsolicited marketing or other external communications.
Leslie & Giles Insurance Limited. Canadian Privacy Statement
The operating divisions of Leslie & Giles Insurance Limited listed (referred to collectively as "Leslie & Giles," "we," "us," or "our") are committed to adhering to privacy principles and requirements as outlined by relevant Canadian privacy legislation.
This statement is designed to provide you, our valued customers and any other individuals with whom we interact ("you" or "your"), with comprehensive information about our practices concerning your personal information. It outlines how we collect, use, disclose, and safeguard your personal data. Personal information is defined as any data that pertains to an identifiable individual, in accordance with applicable privacy legislation. This Privacy Statement is specifically focused on our practices related to the handling of personal information within Canada. It is important to note that this statement does not extend to information pertaining to our employees or to data that does not fall under the category of personal information. Our goal is to ensure transparency and to keep you informed about how your personal information is managed and protected by us.
Personal Information We Obtain From You
Leslie & Giles Insurance Limited. collects personal information under a range of circumstances as part of our comprehensive business activities. This collection occurs in various contexts and interactions throughout the course of conducting our operations, ensuring we can effectively serve our clients and manage our business processes.
We typically gather personal information directly from you through various means, such as the application forms you complete for our insurance services or through your communications with us via telephone, email, or in person. Additionally, we may obtain personal information from other sources, including but not limited to, insurance companies, industry associations, data banks, government entities, claims adjusters, employers, and inspectors.
The categories of personal information that we may collect encompass:
- Name, Address, Email Address, Telephone Number, and Other Contact Information
- Age, Birth Date, ID Numbers, Gender, Marital Status
- Information About Your Preferences, Income, Assets or Personal Financial Information
- Credit Records, Loan Records, Driving Record, Employment Records, Insurance and/or Transaction History
- Information About Your Insurance Claims or Claims History
- Other Information We May Collect With Your Consent or as Permitted or Required by Law
Handling of Personal Information
Leslie & Giles Insurance Limited. primarily utilizes personal information to effectively manage and administer our business operations. This includes gaining a comprehensive understanding of your insurance needs, facilitating clear and efficient communication with you, and delivering the products and services you have requested. Our use of your personal information is integral to ensuring that we meet your expectations and address your specific requirements.
- Determine your quotes/other services you request
- Verify your identity
- Determine prices, fees and premiums including by evaluating your coverage needs and assessing risk
- Maintain, administer, collect, service and renew your account(s) and assess your ongoing needs for insurance products and services
- Investigate and settle claims
- Detect and protect against error or fraud
- Maintain business records for reasonable periods
- meet legal, regulatory, self-regulatory, insurance, security and processing requirements
- And otherwise with consent or as permitted or required by law
Security
Access to your personal information is restricted to authorized employees and representatives of Leslie & Giles Insurance Limited. who need this information to perform their job duties effectively. These individuals are trained in data protection practices and are bound by confidentiality agreements to ensure that your personal information remains secure and is used only for its intended purposes.
We continuously review and update our security measures to address emerging threats and to ensure that we meet the highest standards of data protection. Our commitment to safeguarding your personal information is integral to maintaining your trust and ensuring the integrity of our operations.
Consent
Leslie & Giles Insurance Limited. collects, uses, and discloses your personal information with your consent, except in cases where the law permits or requires us to do so without consent. For instance, we may need to collect, use, or disclose personal information to comply with a court order, adhere to local or federal regulations, respond to lawful inquiries from government agencies, or collect a debt owed to us.
Consent to the collection, use, and disclosure of your personal information can be given in several ways. Consent may be express, such as when you verbally agree or sign a form detailing the intended uses and disclosures of your information, or implied, such as when you provide information necessary for a requested service. You may also provide consent by not opting out when we have notified you about our intended use of your information, if an opt-out option is available. Additionally, consent may be provided by an authorized representative, such as a legal guardian or someone with power of attorney.
When you share personal information with us directly or through our brokers, insurance companies, claims adjusters, or insurance agents, we will assume you consent to the collection, use, and disclosure of that information for the purposes outlined in this Privacy Statement, unless otherwise specified at the time of collection.
If you obtain insurance for a family member or another third party, or if you provide personal information about someone else (such as naming them as a beneficiary), you must ensure that you have obtained the necessary consent for us to collect, use, and disclose their personal information as described above.
You have the right to withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to contractual and legal limitations and with reasonable notice. Please be aware that withdrawing consent may have consequences, such as the inability to acquire or renew an insurance policy or the potential cancellation of an existing policy. Additionally, while we are providing services to you, your consent will remain valid as long as necessary to fulfill the purposes described in this Privacy Statement or as otherwise specified at the time of collection. Certain necessary uses and disclosures, such as maintaining business records or complying with legal obligations, may continue even if you withdraw consent.